Help & Support
Need a hand? Reach us directly below, or check the frequently asked questions β including the ones our customers most often ask through the Kits Enquiry form.
Frequently Asked Questions
Kits Enquiry β Most Asked Questions
Each kit's product page lists exactly what's included β components, connectors, and any accompanying guide or datasheet. If you're unsure whether something is included, submit a Kits Enquiry with the kit name and we'll confirm before you order.
Yes. Use the Kits Enquiry form to tell us what you need β project type, quantity, and any customizations β and our team will get back to you with options and pricing.
We typically respond to kit enquiries within 24β48 hours over email, phone, or WhatsApp β whichever you shared with us.
Most kits come with a basic guide or reference diagram. If you need a specific datasheet before purchasing, mention it in your Kits Enquiry and we'll share what's available.
It depends on the kit. Let us know the quantity you're looking for in your enquiry, and we'll confirm availability and any bulk pricing.
Many of our kits are beginner-friendly. If you're new to electronics, mention your experience level in your enquiry and we'll point you toward kits that match your skill level.
Orders & Shipping
Orders are processed within 1β3 business days, and delivery usually takes another 3β7 business days after dispatch. See our full Shipping Policy for details.
Orders above βΉ1,599 qualify for free delivery. For orders βΉ1,599 or below, shipping charges are shown at checkout.
Once your order is dispatched, tracking details are sent via SMS/Email/WhatsApp. You can also check status anytime on our Track Your Order page.
Returns, Refunds & Cancellations
Yes, within 7 days of delivery, as long as the product is unused, undamaged, and returned with its original packaging and accessories. Full details are on our Return, Refund & Cancellation Policy page.
Approved refunds are issued to your original payment method within 5β7 business days.
Yes, as long as it hasn't been shipped yet. Contact us as soon as possible to request a cancellation.
Account & Payments
Yes, creating an account lets you track orders, manage addresses, and view your order history from My Orders.
Head to the login page and use the "Forgot Password" option to reset it.